DSP - Managing International Mobility


Course Duration – Residential components take 2 days. Online components are then completed in an 8-10 day period via a series of webinars.

Residential Trainers:

Dr. Carmelina Lawton-Smith, Oxford Brookes University, UK
Mr. Tad Zurlinden – CEO European Relocation Association
Mr. Dominic Tidey – COO European Relocation Association

Trainers’ biographies:
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    Dr. Lawton Smith

    Lawton – is a coaching and development specialist with over 20 years experience in personal growth. She holds an MSc in Training and Development and a PhD in Coaching and Mentoring. She now combines her consultancy with a lecturing role on the MA in Coaching and Mentoring Practice at Oxford Brookes University Business School, UK. Her commercial background has helped her deliver successful projects for a variety of organisations such as the UK Civil Service and Intercontinental Hotels. She is a member of the Editorial Board of the International Journal of Evidence Based Coaching and a member of the Oxford Brookes University Supervision Conference Academic Board. Carmelina has successfully collaborated with EuRA for a number of years with the delivery of the MiM programme

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    Tad Zurlinden

    Tad has been part of the relocation industry for over 25 years, starting his career as a relocation professional in East England. He joined the UK ARP as a founder member in 1986 and was approached by the Board to take on its administration in 1987. Tad is a well known figure throughout the international relocation industry and is frequently asked to speak on global mobility issues both to the corporate and HR communities.

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    Dominic Tidey

    Dominic is the Chief Operating Officer of EuRA and has been involved in the relocation industry for the past fifteen years, beginning as the Publications Manager for the UK ARP. Dominic takes specific responsibility within EuRA for the development and delivery of the regional and international training programme. Dominic developed the EuRA Service Methodology, one of the central parts of the EuRA Quality Seal and is part of the Quality Seal Strategy group. Dominic also works on conference co-ordination, oversees office activities and edits The EuRApean. In 2009 Dominic worked with the team at the International Centre for Leadership Development at Oxford Brookes University to develop a ground breaking online training programme in Relocation Coaching. Dominic's primary role within EuRA is to oversee project management and works closely with the EuRA Board to implement new initiatives.

Managing International Mobility is a four module programme that explores the numerous and often diffuse aspects of relocation industry. Modules 2 and 4 are delivered via residential training course and modules 1 and 3 are delivered online by a series of 6 webinars. At IMC 2016, we are proud to announce that for the first time in Asia modules 2 and 4 of the MiM will be delivered at our conference.

      1. "SUPPLY CHAINS, CLIENTS AND PROCESSES"-This module is a comprehensive overview of the operational systems of the mobility industry.

      2. "A NEW MODEL FOR SERVICE EXCELLENCE"-This module uses a model to investigate the impact of change on the assignee and family and provides a toolkit for relocation professionals for service delivery excellence. Holders of the GMS and CGMP designations will qualify for the whole MIM programme by attending this module only.

      3. "STRUCTURING PROCESSES FOR OUTBOUND SERVICES"-This module takes a forensic look at the supply chains and outsource models in our industry and how providers and management companies work together. It also looks at how relocation providers can manage their own outbound work by creating a vendor network.

      4. "THE PSYCHOLOGICAL IMPACT OF RELOCATION"-Intercultural competence is a key skill for every mobility professional. In this module, our trainers will look at the traditional, research based models of intercultural theory, and then at new approaches to improving our Cultural Intelligence.