Dr. Carmelina Lawton-Smith, Oxford Brookes University, UK
Mr. Tad Zurlinden – CEO European Relocation Association
Mr. Dominic Tidey – COO European Relocation Association
Managing International Mobility is a four module programme that explores the numerous and often diffuse aspects of relocation industry. Modules 2 and 4 are delivered via residential training course and modules 1 and 3 are delivered online by a series of 6 webinars. At IMC 2016, we are proud to announce that for the first time in Asia modules 2 and 4 of the MiM will be delivered at our conference.
- 1. "SUPPLY CHAINS, CLIENTS AND PROCESSES"-This module is a comprehensive overview of the operational systems of the mobility industry.
- 2. "A NEW MODEL FOR SERVICE EXCELLENCE"-This module uses a model to investigate the impact of change on the assignee and family and provides a toolkit for relocation professionals for service delivery excellence. Holders of the GMS and CGMP designations will qualify for the whole MIM programme by attending this module only.
- 3. "STRUCTURING PROCESSES FOR OUTBOUND SERVICES"-This module takes a forensic look at the supply chains and outsource models in our industry and how providers and management companies work together. It also looks at how relocation providers can manage their own outbound work by creating a vendor network.
- 4. "THE PSYCHOLOGICAL IMPACT OF RELOCATION"-Intercultural competence is a key skill for every mobility professional. In this module, our trainers will look at the traditional, research based models of intercultural theory, and then at new approaches to improving our Cultural Intelligence.